top of page

Frequently Asked Questions

  • Where can I find the manual for my equipment?
    We have all the latest manuals available on our Manuals page. If you require any older manuals that are not listed, then please get in touch and we will make sure you are provided with the correct manual for your equipment.
  • My Apex equipment is out of warranty. Can you help me with a fault?
    Yes! All over the phone technical support is always provided free of charge. Our highly skilled engineers will always explore the quickest and most cost efficient avenues to fix your problem. As a last resort we may suggest booking one of our engineers to look into your issue futher. In most cases these issues are resolved over the phone without any cost encurred by the customer.
  • How do I find a price for a certain model?
    For prices on any of our equipment ranges, feel free to get in touch via any of the contact methods our 'Contact Us' page and a member of our sales team will get back to you.
  • How do I order a spare part for my equipment?
    The most expedient way to order any spare parts is to email your Purchase Order over to If you are unsure which spare part you need then feel free to contact us via any of the available contact avenues. For urgent parts, please call us on 03334 561156.
  • What are the delivery lead times on your equipment?
    Lead times can vary depending on model, quantities and availability. We hold stock in the UK but most orders are built to order. A typical delivery time is next day on equipment despatched from the UK and up-to 12 Weeks on models despatched from manufacturer. These lead times are always changing so if you would like an accurate delivery time on a specific piece of equipment, please get in touch with a member or our team. Every order is different therefore we will always aim to achieve the customers delivery requirements.
  • How quickly can you delivery spare parts?
    Delivery times on spare parts are as follows: From UK Stock: UK inc Northern Ireland: Next Day Delivery as standard Republic of Ireland: 2-4 Working days Same day delivery options also available for urgent UK stock. From Manufacturer: UK inc Nothern Ireland: 4-6 working days Republic of Ireland: 5-7 working days
bottom of page